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![Cover for Pedersen, Professor Susan (Harvard University, Massachusetts) · Das Konzept des Qualitatsmanagements (Paperback Book) [German edition] (2013)](https://imusic.b-cdn.net/images/item/original/604/9783656367604.jpg?pedersen-professor-susan-harvard-university-massachusetts-2013-das-konzept-des-qualitatsmanagements-paperback-book&class=scaled&v=1606460980)