Raving Fans: A Revolutionary Approach to Customer Service - Kenneth Blanchard - Audio Book - Random House USA Inc - 9780739309537 - January 13, 2004
In case cover and title do not match, the title is correct

Kenneth Blanchard
Raving Fans: A Revolutionary Approach to Customer Service Abridged edition

Get an email once the item is available
Do you have a profile? Log in
Get notified about new Kenneth Blanchard releases

Our customers say:

14-day return policy in accordance with European consumer protection law
Top ranking on Trustpilot
Add to your iMusic wish list

Not rated yet

Told in the parable style of The One Minute Manager, RAVING FANS uses a brilliantly simple and charming story to teach listeners how to define vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month.

America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. RAVING FANS includes startling tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.

Media Audio Book     Audiobook (CD)   (Audiobook on CD)
Number of discs 1
Released January 13, 2004
ISBN13 9780739309537
Label Random House USA Inc
Dimensions 129 × 149 × 15 mm   ·   104 g
Playtime 01:30:00
Language English  

More from the same publisher

See all of Kenneth Blanchard ( e.g. Paperback Book , CD , Book , Hardcover Book and Audiobook (CD) )