Zap the Gaps! - Dana Robinson - Books - HarperCollins Publishers (Australia) Pty - 9780060503000 - May 28, 2002
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Dana Robinson
Zap the Gaps! 1st edition

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Through a parable which chronicles the woe of a fictitious manager who discovers the "GAPS" (G - go for the shoulds, A - analyse the is, P - pin down the causes, S - select the right solutions) approach to performance improvement, this text provides an example of how to implement this strategy.

160 pages

Media Books     Hardcover Book   (Book with hard spine and cover)
Released May 28, 2002
ISBN13 9780060503000
Publishers HarperCollins Publishers (Australia) Pty
Pages 160
Dimensions 116 × 242 × 18 mm   ·   326 g
Language English  

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