Moments of Truth - Jan Carlzon - Books - HarperCollins Publishers Inc - 9780060915803 - February 15, 1989
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Jan Carlzon
Moments of Truth New edition

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The president and CEO of Scandinavia Airlines details how to restructure an organization so that customer needs take priority, how to best utilize employees who deal directly with customers, and how to increase employee motivation.

160 pages

Media Books     Paperback Book   (Book with soft cover and glued back)
Released February 15, 1989
Original release date 2001
ISBN13 9780060915803
Publishers HarperCollins Publishers Inc
Pages 160
Dimensions 200 × 161 × 10 mm   ·   127 g

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