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Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System Michelli, Joseph, PhD Ed edition
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Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System
Michelli, Joseph, PhD
The internationally bestselling author of The Starbucks Experience reveals how UCLA Health System achieves the highest levels of excellence--and explains how business leaders in any industry can get the same results
320 pages
| Media | Books Hardcover Book (Book with hard spine and cover) |
| Released | June 16, 2011 |
| ISBN13 | 9780071773546 |
| Publishers | McGraw-Hill Education - Europe |
| Pages | 320 |
| Dimensions | 164 × 235 × 29 mm · 552 g |
| Language | English |
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