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The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer’s Business Sriram Dasu Ed edition
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The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer’s Business
Sriram Dasu
Helps you understand consumer psychology to drive profits and growth. This title explains how consumers perceive services and shows you how toenhance the customer experience - every time. It identifies and demystifies the psychological triggers behind customer behavior.
288 pages, illustrations
| Media | Books Hardcover Book (Book with hard spine and cover) |
| Released | August 16, 2013 |
| ISBN13 | 9780071809931 |
| Publishers | McGraw-Hill Education - Europe |
| Pages | 240 |
| Dimensions | 163 × 235 × 21 mm · 492 g |
| Language | English |
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