Service Management: Operations, Strategy, Information Technology - James A. Fitzsimmons - Books - McGraw-Hill Education - Europe - 9780073403359 - May 16, 2010
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James A. Fitzsimmons
Service Management: Operations, Strategy, Information Technology 7 Revised edition

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Offers conceptual and applied coverage of the aspects of the management and operation of services. This title helps to develop students' skills in both strategic and operational issues pertaining to services. It also offers the information on Six-Sigma and RFID, as well as the developments in other industry topics.

560 pages

Media Books     Hardcover Book   (Book with hard spine and cover)
Released May 16, 2010
ISBN13 9780073403359
Publishers McGraw-Hill Education - Europe
Pages 560
Dimensions 150 × 220 × 20 mm   ·   870 g   (Weight (estimated))

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