Service Management: Operations, Strategy, Information Technology - James A. Fitzsimmons - Books - McGraw-Hill Education - Europe - 9780077228491 - October 1, 2007
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James A. Fitzsimmons
Service Management: Operations, Strategy, Information Technology 6 Rev edition

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Provides an introduction to service operations on the market. This book is designed to develop students' skills in both strategic and operational issues pertaining to services. It also offers information on Six-Sigma and RFID, as well as developments in other industry topics.

Media Books     Book
Released October 1, 2007
ISBN13 9780077228491
Publishers McGraw-Hill Education - Europe
Dimensions 223 × 279 × 25 mm   ·   1.37 kg

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