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Engaging Public Sector Clients: From Service-Delivery to Co-Production John Alford
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Engaging Public Sector Clients: From Service-Delivery to Co-Production
John Alford
Exploring three rich cases across three countries, this book shows how government organizations need their clients to contribute time and effort to co-producing public services, and how organizations can better elicit this work from them, by providing good client service and appealing to their intrinsic needs and social values.
276 pages, black & white illustrations
| Media | Books Hardcover Book (Book with hard spine and cover) |
| Released | April 8, 2009 |
| ISBN13 | 9780230223769 |
| Publishers | Palgrave Macmillan |
| Pages | 261 |
| Dimensions | 147 × 226 × 21 mm · 453 g |
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