Applied Conversation Analysis: Intervention and Change in Institutional Talk - Palgrave Advances in Language and Linguistics

Marc Notes: Includes bibliographical references and index. Table of Contents: List of Figures and Tables -- Series Editor's Preface -- List of Contributors -- Notation -- 1. Six Kinds of Applied Conversation Analysis / Charles Antaki -- 2. 'Some' versus 'Any' Medical Issues: Encouraging Patients to Reveal Their Unmet Concerns / John Heritage, Jeffrey D. Robinson -- 3. Changing Interactional Behaviour: Using Conversation Analysis in Intervention Programmes for Aphasic Conversation / Ray Wilkinson -- 4. Improving Response Rates in Telephone Interviews / Douglas W. Maynard, Nora Cate Schaeffer, Jeremy Freese -- 5. Improving Ethnic Monitoring on a Telephone Helpline / Sue Wilkinson -- 6. Working with Childbirth Helplines: The Contributions and Limitations of Conversation Analysis / Celia Kitzinger -- 7. Simulated Interaction and Communication Skills Training: The 'Conversation-Analytic Role-Play Method' / Elizabeth Stokoe -- 8. Should Mandatory Jobseeker Interviews be Personalised? The Politics of Using Conversation Analysis to Make Effective Practice Recommendations / Menan Toerien, Annie Irvine, Paul Drew, Roy Sainsbury -- 9. Giving Feedback to Care Staff about Offering Choices to People with Intellectual Disabilities / W. M. L. Finlay, Chris Walton, Charles Antaki -- 10. Reflecting on Your Own Talk: The Discursive Action Method at Work / Joyce Lamerichs, Hedwig te Molder -- 11. Conversation Analysis Applied to User-Centred Design: A Study of Who 'The User' Is / Maria Egbert -- 12. A Psychoanalyst's Reflection on Conversation Analysis's Contribution to His Own Therapeutic Talk / Anssi Perakyla -- References -- Author Index -- Subject Index. Biographical Note: CHARLES ANTAKI Professor of Language and Social Psychology at the University of Loughborough, UK. Publisher Marketing: Each of us is highly skilled at designing our turns at talk, and meshing them with those of the people around us. Conversation Analysis (CA) is the study of just how that is done, and how the choreography of conversation brings off the business we conduct with each other. Conversation Analysis is beginning to have a strong record not only of understanding interaction, but also of seeing how it might be changed. This volume collects together some of the most exciting developments in CA as it is applied to intervention programmes in medical communication, speech therapy, mediation, welfare interviewing, surveying, telephone helplines and other insitutional encounters. The contributors explain the difficulties and the benefits of applying CA in the real world, and with working with external agencies like government institutions, charities and the medical establishment. Review Citations:

Choice 06/01/2012 (EAN 9780230229969, Paperback)

Contributor Bio:  Antaki, Charles Charles Antaki is Senior Lecturer in Psychology at the University of Lancaster. He is editor of Analyzing Everyday Explanation (SAGE, 1988).