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The Service Providers D. Yagil
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The Service Providers
D. Yagil
The success of service organizations ultimately depends on employees in customer service roles; their performance affects customer satisfaction and loyalty. Integrating theory and research, this book explores the factors that determine the performance of service providers, and points to important managerial implications.
248 pages, 6 black & white tables, 8 figures
| Media | Books Hardcover Book (Book with hard spine and cover) |
| Released | April 17, 2008 |
| ISBN13 | 9780230514973 |
| Publishers | Palgrave Macmillan |
| Pages | 236 |
| Dimensions | 140 × 216 × 18 mm · 408 g |
| Language | English |
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