Service Management: An integrated approach - Bart Van Looy - Books - Pearson Education Limited - 9780273732037 - March 14, 2013
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Service Management: An integrated approach 3rd edition

Bart Van Looy

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Service Management: An integrated approach 3rd edition

After looking at the specific nature of services and the peculiarities of managing services, the three sides of service management are discussed extensively in this book. Concepts and frameworks are followed by case studies and examples.

544 pages, illustrations

Media Books     Paperback Book   (Book with soft cover and glued back)
Released March 14, 2013
ISBN13 9780273732037
Publishers Pearson Education Limited
Pages 544
Dimensions 190 × 246 × 28 mm   ·   872 g
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