Brilliant Customer Service - Brilliant Business - Debra Stevens - Books - Pearson Education Limited - 9780273738077 - October 28, 2010
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Debra Stevens
Brilliant Customer Service - Brilliant Business

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'Brilliant Customer Service' reveals how to keep the emotional scale tipped in your favour, why silence is never golden, how to turn complaints into opportunities, and provide a brilliant customer experience with little or no money. It includes real case studies from different types of businesses to illustrate the ideas.

208 pages, Illustrations

Media Books     Paperback Book   (Book with soft cover and glued back)
Released October 28, 2010
ISBN13 9780273738077
Publishers Pearson Education Limited
Pages 216
Dimensions 215 × 135 × 24 mm   ·   266 g
Language English  

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