Customer Service Management in Africa: A Strategic and Operational Perspective - - Books - Taylor & Francis Ltd - 9780367143374 - May 20, 2020
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Customer Service Management in Africa: A Strategic and Operational Perspective 1st edition

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This book discusses the management and delivery of customer service under seven broad themes: 1) customer service as shared value; 2) customer service systems; 3) customer service strategy; 4) customer service structure; 5) customer service style; 6) customer service staff; 7) customer service skills.

340 pages, 15 Illustrations, black and white

Media Books     Hardcover Book   (Book with hard spine and cover)
Released May 20, 2020
ISBN13 9780367143374
Publishers Taylor & Francis Ltd
Pages 340
Dimensions 260 × 183 × 27 mm   ·   850 g
Language English  
Editor Adeola, Ogechi
Editor Amartey, Abednego
Editor Hinson, Robert
Editor Lituchy, Terri

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