It's the Customer, Stupid!: 34 Wake-up Calls to Help You Stay Client-Focused - Michael A Aun - Books - John Wiley & Sons Inc - 9780470907399 - February 8, 2011
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Michael A Aun
It's the Customer, Stupid!: 34 Wake-up Calls to Help You Stay Client-Focused

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Ruthlessly focus on what's convenient for customers, not what's convenient for you Ninety percent of dissatisfied clients will take their business elsewhere and never tell you why. However, ninety-five percent will become loyal customers again if their needs and problems are addressed and remedied.

236 pages, Illustrations

Media Books     Hardcover Book   (Book with hard spine and cover)
Released February 8, 2011
ISBN13 9780470907399
Publishers John Wiley & Sons Inc
Pages 256
Dimensions 158 × 231 × 23 mm   ·   435 g
Language English  

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