Quality Facility Management: A Marketing and Customer Service Approach - Stormy Friday - Books - John Wiley & Sons Inc - 9780471023227 - October 28, 1994
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Stormy Friday
Quality Facility Management: A Marketing and Customer Service Approach

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Reveals why customers must be the driving force behind your quality effort, how you can exceed customers' performance expectations, and how you can effectively recover from service mistakes. This title shows how to engineer a program of continuous quality improvement by assuming a specific leadership role.

240 pages, Ill.

Media Books     Hardcover Book   (Book with hard spine and cover)
Released October 28, 1994
ISBN13 9780471023227
Publishers John Wiley & Sons Inc
Pages 240
Dimensions 182 × 258 × 22 mm   ·   666 g

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