Fast Food, Fast Talk: Service Work and the Routinization of Everyday Life - Robin Leidner - Books - University of California Press - 9780520085008 - August 4, 1993
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Fast Food, Fast Talk: Service Work and the Routinization of Everyday Life

Robin Leidner

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Fast Food, Fast Talk: Service Work and the Routinization of Everyday Life

A report from the frontlines of two major American corporations that presents the methods and consequences of regulating workers' language, looks, attitudes, ideas and demeanor. It shows the complex and often unexpected results that come with the routinization of service work.

278 pages

Media Books     Paperback Book   (Book with soft cover and glued back)
Released August 4, 1993
ISBN13 9780520085008
Publishers University of California Press
Pages 278
Dimensions 228 × 151 × 21 mm   ·   436 g

See all of Robin Leidner ( e.g. Paperback Book )