Measuring Customer Service Effectiveness - Sarah Cook - Books - Taylor & Francis Ltd - 9780566085383 - October 22, 2004
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Sarah Cook
Measuring Customer Service Effectiveness 1st edition

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Also available as:

1. The Business Case for Measurement; Return on investment in customer service; Measurement and service strategy; What to measure; Timing your measurement; Assess your current approach to customer service measurement; 2.

200 pages, Illustrations

Media Books     Hardcover Book   (Book with hard spine and cover)
Released October 22, 2004
ISBN13 9780566085383
Publishers Taylor & Francis Ltd
Pages 174
Dimensions 250 × 177 × 11 mm   ·   458 g
Language English  
Editor Cook, Sarah

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