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Measuring Customer Service Effectiveness Sarah Cook 1st edition
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Measuring Customer Service Effectiveness
Sarah Cook
1. The Business Case for Measurement; Return on investment in customer service; Measurement and service strategy; What to measure; Timing your measurement; Assess your current approach to customer service measurement; 2.
200 pages, Illustrations
| Media | Books Hardcover Book (Book with hard spine and cover) |
| Released | October 22, 2004 |
| ISBN13 | 9780566085383 |
| Publishers | Taylor & Francis Ltd |
| Pages | 174 |
| Dimensions | 250 × 177 × 11 mm · 458 g |
| Language | English |
| Editor | Cook, Sarah |
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