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Communicate in a Crisis: Understand, Engage and Influence Consumer Behaviour to Maximize Brand Trust Kate Hartley
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Communicate in a Crisis: Understand, Engage and Influence Consumer Behaviour to Maximize Brand Trust
Kate Hartley
Future-proof your crisis response plan using this clear-cut framework to mitigate, manage and respond to unpredictable rumours, scandals, crises and fake news.
| Media | Books Hardcover Book (Book with hard spine and cover) |
| Released | August 3, 2019 |
| ISBN13 | 9780749498924 |
| Publishers | Kogan Page Ltd |
| Pages | 256 |
| Dimensions | 163 × 241 × 22 mm · 504 g |
| Language | English |
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