Managing Public Disputes: A Practical Guide for Professionals in Government, Business, and Citizen's Groups - Carpenter, Susan L. (Riverside, California) - Books - John Wiley & Sons Inc - 9780787957421 - August 7, 2001
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Carpenter, Susan L. (Riverside, California)
Managing Public Disputes: A Practical Guide for Professionals in Government, Business, and Citizen's Groups 2nd edition

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Offers instructions for handling large and small public controversies, from national to the community level. This book includes ten principles to manage conflict; a framework with step-by-step procedures; seven illustrative case examples; and advice on methods for collecting information, conducting interviews, and analyzing a conflict situation.

320 pages, Ill.

Media Books     Paperback Book   (Book with soft cover and glued back)
Released August 7, 2001
ISBN13 9780787957421
Publishers John Wiley & Sons Inc
Pages 320
Dimensions 154 × 231 × 22 mm   ·   430 g
Language English  

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