Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization - Leonardo Inghilleri - Books - HarperCollins Focus - 9780814415382 - April 7, 2010
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Leonardo Inghilleri
Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization Special edition

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Insiders agree: a company's most profitable growth strategy is to cultivate customer loyalty. Learn the proven anticipatory customer service approach that fosters happy customers and a healthy bottom line for your organization.

192 pages

Media Books     Hardcover Book   (Book with hard spine and cover)
Released April 7, 2010
ISBN13 9780814415382
Publishers HarperCollins Focus
Pages 192
Dimensions 162 × 239 × 21 mm   ·   430 g

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