Customer Service Training 101: Quick and Easy Techniques That Get Great Results - Renee Evenson - Books - HarperCollins Focus - 9780814416419 - October 6, 2010
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Customer Service Training 101: Quick and Easy Techniques That Get Great Results 2 Revised edition


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Your service team may represent the first, last, or only interaction point between your customers and your company. This book presents proven techniques for creating unforgettable customer experiences. It covers every aspect of face-to-face, phone, Internet, and self-service customer relations.


224 pages

Media Books     Paperback Book   (Book with soft cover and glued back)
Released October 6, 2010
ISBN13 9780814416419
Publishers HarperCollins Focus
Pages 224
Dimensions 187 × 230 × 16 mm   ·   498 g

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