Telephone Skills - Management Shapers - Patrick Forsyth - Books - Chartered Institute of Personnel & Devel - 9780852928653 - March 1, 2000
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Patrick Forsyth
Telephone Skills - Management Shapers New edition

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Sets out simple principles and techniques to enhance your communication skills and ensure you make a positive impact on the telephone. this work provides practical guidance on: taking calls; making calls; using your voice, intonation and language to best effect; and listening attentively and knowing when to take the initiative.

96 pages

Media Books     Paperback Book   (Book with soft cover and glued back)
Released March 1, 2000
ISBN13 9780852928653
Publishers Chartered Institute of Personnel & Devel
Pages 96
Dimensions 127 × 195 × 9 mm   ·   110 g

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