Service Management in Computing and Tele - Richard Hallows - Books - Artech House Publishers - 9780890066768 - December 1, 1995
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Richard Hallows
Service Management in Computing and Tele

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Describes all aspects of service provision, and includes guidelines for negotiating a service-level agreement, methods for understanding the customer's requirements, and the identification of key issues associated with help-desks and customer assistance centres.

140 pages, black & white illustrations

Media Books     Hardcover Book   (Book with hard spine and cover)
Released December 1, 1995
ISBN13 9780890066768
Publishers Artech House Publishers
Pages 140
Dimensions 152 × 229 × 11 mm   ·   381 g

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