The Service Systems Toolbox - John Bicheno - Books - PICSIE Books - 9780956830708 - October 1, 2011
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The Service Systems Toolbox

John Bicheno

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The Service Systems Toolbox

A book on lean service and office improvement, this is an update of The Lean toolbox for Service Systems but incorporates Lean Thinking, Systems Thinking and Design Thinking. It contains sections on philosophy and description of the most practical tools. A strong features is the contingency approach - different approaches for different service and administration situations. The earlier edition enjoyed strong sales in the UK and USA.

352 pages, black & white illustrations

Media Books     Paperback Book   (Book with soft cover and glued back)
Released October 1, 2011
ISBN13 9780956830708
Publishers PICSIE Books
Pages 352
Dimensions 179 × 254 × 19 mm   ·   688 g
Language English  
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