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The Master, A Service Designer's Handbook Volume III Steven J Slater
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The Master, A Service Designer's Handbook Volume III
Steven J Slater
The Master is a guide for senior designers to improve services under their direction. The handbook includes ideas, demonstrations. diagrams and explanations for service design models and tools for diagnosing and fixing services. Topics include service prototyping, managing customer feedback, diagnosing services, measuring user experiences, and recovering failed service experiences.
| Media | Books Paperback Book (Book with soft cover and glued back) |
| Released | February 18, 2021 |
| ISBN13 | 9781087951997 |
| Publishers | International Service Design Institute, |
| Pages | 136 |
| Dimensions | 216 × 279 × 9 mm · 439 g |
| Language | English |
