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Call Center Savvy: How to Position Your Call Center for the Business Challenges of the 21st Century Keith Dawson 1st edition
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Call Center Savvy: How to Position Your Call Center for the Business Challenges of the 21st Century
Keith Dawson
States that call centers are not just places where calls arrive, but a strategic business asset, the core of your business' customer relationship strategy. This book offers an exploration of how the call center works, how it fits into the big picture, what the future holds, and how new technologies affect operations.
208 pages
| Media | Books Hardcover Book (Book with hard spine and cover) |
| Released | July 27, 2017 |
| ISBN13 | 9781138412378 |
| Publishers | Taylor & Francis Ltd |
| Pages | 208 |
| Dimensions | 150 × 220 × 20 mm · 453 g |
| Language | English |
