A Practical Guide to Call Center Technology: Select the Right Systems for Total Customer Satisfaction - Andrew Waite - Books - Taylor & Francis Ltd - 9781138412545 - July 27, 2017
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Andrew Waite
A Practical Guide to Call Center Technology: Select the Right Systems for Total Customer Satisfaction 1st edition

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Shows how to navigate the business, technical, and financial issues in building and managing a customer contact center. This book also shows how to get the most out of ACD's (automatic call distributors) and other complex systems in order to boost customer satisfaction and increase sales.

504 pages

Media Books     Hardcover Book   (Book with hard spine and cover)
Released July 27, 2017
ISBN13 9781138412545
Publishers Taylor & Francis Ltd
Pages 504
Dimensions 150 × 220 × 20 mm   ·   453 g
Language English  

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