Hesham Mohamed Elhlaby

Total Quality Management Hesham Mohamed Elhlaby

Publisher Marketing: Management is one of the most important elements, which leads to organizational success. There are different kinds of methods, which are used to manage organizations. Many books address and explain management thoughts and ideas. Sometimes we confuse and ask ourselves what is the right way to manage and improve our work and organization. Total Quality Management System (TQM) is an integrated management system. This system includes strong thoughts and ideas, and applies them to fit any organization (including military organizations). In this research I address the historical background of the TQM system, explain how this system has been developed and what are the main causes which lead to each development, until it has become integrated management system, I explain the TQM's principles, which we must consider in management implementation. Lastly, I explained examples of suitable tools, which we use in process improvement. The most important point in this research is the TQM model, which is directly applicable in the military field because it concentrates on human resources, and improvements to other organizational resources. The TQM model includes principles and strategy in an integrated approach to improve product quality, reduce cost, and efforts, all of which are final goals of TQM. There are many examples of TQM implementation in the military. Department of Defense (DOD) has many successful examples. There are many DOD organizations have received a number of awards for excellence (based on quality and management improvement). "In 1990 four DOD organizations received the President's Council on Management Improvement Awards''.