From Bad to Worse: the Shortest Route to Contact Centre Destruction - Dawn Walton - Books - BookSurge Publishing - 9781419633294 - November 6, 2006
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From Bad to Worse: the Shortest Route to Contact Centre Destruction

Dawn Walton

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From Bad to Worse: the Shortest Route to Contact Centre Destruction

The Contact Centre industry experiences problems with high staff turnover, poor efficiencies and low customer satisfaction. This book outlines an approach to driving improvements in the contact cetnre that translate into an increase in value add and satisfaction from the customers at the same time as providing a business model that allows an organisation to maintain and increase profits.

Media Books     Paperback Book   (Book with soft cover and glued back)
Released November 6, 2006
ISBN13 9781419633294
Publishers BookSurge Publishing
Pages 180
Dimensions 133 × 203 × 10 mm   ·   199 g
Language English  

See all of Dawn Walton ( e.g. Paperback Book )