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Profit at the Bottom of the Ladder: Creating Value by Investing in Your Workforce Heymann, Jody, M.D.
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Profit at the Bottom of the Ladder: Creating Value by Investing in Your Workforce
Heymann, Jody, M.D.
Most managers assume that surviving, especially in recessions, requires slashing wages, benefits, and other workforce expenses. And lowest-skilled workers are often viewed as the most expendable. This book overturns these assumptions. It demonstrates that lower-skilled employees in call centers, repair services, product assembly aren't expendable.
288 pages
| Media | Books Hardcover Book (Book with hard spine and cover) |
| Released | May 12, 2010 |
| ISBN13 | 9781422123119 |
| Publishers | Harvard Business Review Press |
| Pages | 288 |
| Dimensions | 190 × 239 × 26 mm · 621 g |
| Language | English |
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