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Harvard Business Review on Increasing Customer Loyalty - Harvard Business Review
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Harvard Business Review on Increasing Customer Loyalty - Harvard Business Review
Harvard Business Review
How do you keep your customers coming back - and get them to bring others? This collection of HBR articles helps you: turn angry customers into loyal advocates; get more people to recommend you; boost customer satisfaction by satisfying your employees; and, focus on profitable customers - whether they're loyal or not.
240 pages, Illustrations
| Media | Books Paperback Book (Book with soft cover and glued back) |
| Released | April 12, 2011 |
| ISBN13 | 9781422162521 |
| Publishers | Harvard Business Review Press |
| Pages | 240 |
| Dimensions | 143 × 210 × 16 mm · 230 g |
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