CRM Fundamentals - Scott Kostojohn - Books - APress - 9781430235903 - October 13, 2011
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Scott Kostojohn
CRM Fundamentals 1st edition

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"CRM fundamentals describes how to successfully build and execute a customer relationship management system, from managing the initial implementation to maintaining and evolving the program over time. It willhelp you identify goals, line up the right people, plan projects, and choose software packages and consultants. " -- Back cover.

248 pages, 1, black & white illustrations

Media Books     Paperback Book   (Book with soft cover and glued back)
Released October 13, 2011
ISBN13 9781430235903
Publishers APress
Pages 248
Dimensions 194 × 235 × 14 mm   ·   434 g
Language English  

See all of Scott Kostojohn ( e.g. Paperback Book )