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Valarie A. Zeithaml
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244 pages, black & white illustrations
| Media | Books Paperback Book (Book with soft cover and glued back) |
| Released | March 25, 2009 |
| ISBN13 | 9781439167281 |
| Publishers | Simon & Schuster |
| Pages | 240 |
| Dimensions | 152 × 228 × 17 mm · 299 g |
| Language | English |
