Chase Your Customers Away And Enjoy Work Again - Guido Thys - Books - Booksurge Publishing - 9781439235119 - April 9, 2009
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Guido Thys
Chase Your Customers Away And Enjoy Work Again

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A step-by-step guide to get rid of those annoying creeps that keep you from doing your own work. Hilariously written, but packed with painful truths. 78 pages jam-packed with techniques we all suffer when we are customers, and enjoy when we are on the suppliers' side. Written by Europe's foremost influential expert and speaker on customer service, Customer Relationship Management and Customer Experience Management. It is tongue-in-cheek but at the same time puts the finger on dozens of weak spots in every organization. A new way of looking at known defects..... This is the black&white edition.

Media Books     Paperback Book   (Book with soft cover and glued back)
Released April 9, 2009
ISBN13 9781439235119
Publishers Booksurge Publishing
Pages 76
Dimensions 152 × 229 × 4 mm   ·   113 g
Language English  

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