Service Excellence: Creating Customer Experiences That Build Relationships - Ruth N. Bolton - Books - Business Expert Press - 9781631573712 - April 30, 2016
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Ruth N. Bolton
Service Excellence: Creating Customer Experiences That Build Relationships

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By providing excellent service, organizations build strong relationships with customers, generate barriers to competition, utilize resources more efficiently, and increase profitability. This book provides concepts and tools to help managers uncover new sources of revenue from innovations, design service processes, and manage people.

207 pages

Media Books     Paperback Book   (Book with soft cover and glued back)
Released April 30, 2016
ISBN13 9781631573712
Publishers Business Expert Press
Pages 207
Dimensions 228 × 187 × 15 mm   ·   332 g
Language English  

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