101 Ways to Really Satisfy Your Customers: How to Keep Your Customers and Attract New Ones (101 . . . Series) - Andrew Griffiths - Books - Allen & Unwin - 9781741750089 - April 1, 2007
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Andrew Griffiths
101 Ways to Really Satisfy Your Customers: How to Keep Your Customers and Attract New Ones (101 . . . Series)

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Full of practical tips to improve customer service and maintain a level of excellence, this resource helps businesses attract new customers and keep regular customers coming back. Suggestions include understanding customers, using a personalized approach, managing customers over the Internet and telephone, overseeing internal customer service, and stepping in when things go wrong. Helpful tips, such as giving regular customers a contact number for outside normal business hours, offer great ideas for speeding up customer-service transactions for busy owners and managers. Also included are checklists to gauge customer service satisfaction, handle customer complaints effectively, and analyze competition efficiently.

Media Books     Paperback Book   (Book with soft cover and glued back)
Released April 1, 2007
ISBN13 9781741750089
Publishers Allen & Unwin
Pages 256
Dimensions 150 × 220 × 10 mm   ·   272 g
Language English  

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