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Personalising Public Services: Understanding The Personalisation Narrative Catherine Needham
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Personalising Public Services: Understanding The Personalisation Narrative
Catherine Needham
This book focuses on how personalisation - the idea that public services should be tailored to the individual, with budgets devolved to the service user or frontline staff - evolved as a policy narrative and has mobilised wide-ranging political support.
216 pages
| Media | Books Book |
| Released | July 27, 2011 |
| ISBN13 | 9781847427601 |
| Publishers | Bristol University Press |
| Pages | 216 |
| Dimensions | 156 × 234 × 30 mm · 493 g |
| Language | English |
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