Delighting Your Customers: Keep Your Customers Coming Back, Time and Time Again - Susan Nash - Books - Little, Brown Book Group - 9781857035964 - February 1, 2001
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Susan Nash
Delighting Your Customers: Keep Your Customers Coming Back, Time and Time Again

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This practical guide offers advice to companies and organizations, on how to implement a customer service strategy that keeps customers coming back. It presents case studies, research findings, quizzes and checklists to help companies re-evaluate their own customer care and retention policies.

144 pages, illustrations

Media Books     Paperback Book   (Book with soft cover and glued back)
Released February 1, 2001
ISBN13 9781857035964
Publishers Little, Brown Book Group
Pages 144
Dimensions 150 × 220 × 10 mm   ·   220 g

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