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Customer Service and Beyond Dawn Mushill
Customer Service and Beyond
Dawn Mushill
In a nation where price alone once dictated consumer decision, a bruised economy and resulting surge of fierce competition have shifted the focus from cost to service. As the humanizing of the customer encounter glides into the spotlight, it's a new dance. Unfortunately, not everyone knows the steps.and some of us are clumsy.
| Media | Books Paperback Book (Book with soft cover and glued back) |
| Released | September 1, 2008 |
| ISBN13 | 9781934509227 |
| Publishers | Thomas Noble Books |
| Pages | 296 |
| Dimensions | 150 × 17 × 225 mm · 435 g |
| Language | English |
