Linguistic Ethnography of a Multilingual Call Center: London Calling - Communicating in Professions and Organizations - Johanna Woydack - Books - Springer International Publishing AG - 9783319933221 - October 11, 2018
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Johanna Woydack
Linguistic Ethnography of a Multilingual Call Center: London Calling - Communicating in Professions and Organizations 2019 edition

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This book presents an innovative institutional transpositional ethnography that examines the textual trajectory of “the life of a calling script” from production by corporate management and clients to recontextualization by middle management and finally to application by agents in phone interactions.

214 pages, 38 Illustrations, black and white; XV, 214 p. 38 illus.

Media Books     Hardcover Book   (Book with hard spine and cover)
Released October 11, 2018
ISBN13 9783319933221
Publishers Springer International Publishing AG
Pages 214
Dimensions 150 × 220 × 20 mm   ·   454 g
Language French  

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