Quality Management - R. Panneerselvam - Books - PHI Learning - 9788120349438 - May 30, 2014
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Quality Management


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This comprehensive text examines how to deliver efficient and effective services to customers. Made up of twenty chapters, the book explains the concepts and techniques of quality management supported with case studies. Numerical examples given in each chapter help students to easily understand concepts.


432 pages

Media Books     Paperback Book   (Book with soft cover and glued back)
Released May 30, 2014
ISBN13 9788120349438
Publishers PHI Learning
Pages 432
Dimensions 177 × 234 × 21 mm   ·   638 g

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