Measure What Matters to Customers: Using Key Predictive Indicators (KPIs) - Baker, Ronald J. (VeraSage Institute in California, USA) - Books - John Wiley & Sons Inc - 9780471752943 - October 17, 2006
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Measure What Matters to Customers: Using Key Predictive Indicators (KPIs)

Baker, Ronald J. (VeraSage Institute in California, USA)

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Measure What Matters to Customers: Using Key Predictive Indicators (KPIs)

Measure What Matters to Customers reveals how to capitalize on Key Predictive Indicators (KPIs), the innovative measures that define the success of your enterprise as your customers do. If you want to increase your company's profits by working smarter, this is the book for you.

208 pages, Illustrations

Media Books     Hardcover Book   (Book with hard spine and cover)
Released October 17, 2006
ISBN13 9780471752943
Publishers John Wiley & Sons Inc
Pages 208
Dimensions 163 × 231 × 20 mm   ·   422 g
Language English  
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