This Is Service Design Thinking: Basics, Tools, Cases - Marc Stickdorn - Books - John Wiley & Sons Inc - 9781118156308 - December 7, 2011
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Marc Stickdorn
This Is Service Design Thinking: Basics, Tools, Cases

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How to design and market services to create outstanding customer experiences Service design thinking is the designing and marketing of services that improve the customer experience, and the interactions between the service providers and the customers.

384 pages

Media Books     Paperback Book   (Book with soft cover and glued back)
Released December 7, 2011
ISBN13 9781118156308
Publishers John Wiley & Sons Inc
Pages 384
Dimensions 188 × 234 × 24 mm   ·   769 g   (Weight (estimated))
Language English  

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