Customer Satisfaction Evaluation: Methods for Measuring and Implementing Service Quality - International Series in Operations Research & Management Science - Evangelos Grigoroudis - Books - Springer-Verlag New York Inc. - 9781461425021 - February 25, 2012
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Evangelos Grigoroudis
Customer Satisfaction Evaluation: Methods for Measuring and Implementing Service Quality - International Series in Operations Research & Management Science 2010 edition

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This important new work provides a comprehensive discussion of the customer satisfaction evaluation problem. It presents an overview of the existing methodologies as well as the development and implementation of an original multicriteria method dubbed MUSA.

308 pages, 129 black & white illustrations, 57 black & white tables, biography

Media Books     Paperback Book   (Book with soft cover and glued back)
Released February 25, 2012
ISBN13 9781461425021
Publishers Springer-Verlag New York Inc.
Pages 308
Dimensions 155 × 235 × 17 mm   ·   458 g
Language English  

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