This is Service Design Doing: Applying Service Design Thinking in the Real World - Marc Stickdorn - Books - O'Reilly Media - 9781491927182 - January 19, 2018
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Marc Stickdorn
This is Service Design Doing: Applying Service Design Thinking in the Real World

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How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers.

500 pages

Media Books     Paperback Book   (Book with soft cover and glued back)
Released January 19, 2018
ISBN13 9781491927182
Publishers O'Reilly Media
Pages 500
Dimensions 233 × 187 × 25 mm   ·   854 g
Language English  

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