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Making Quality Happen R.M. McNealy 1993 edition
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Making Quality Happen
R.M. McNealy
A step-by-step approach for implementing a quality improvement process in any type of organization. The book outlines procedures that should help improve the organization's customer impact, reduce its cost structure, increase its competitive market share and maximize its employee productivity.
192 pages, black & white illustrations
| Media | Books Paperback Book (Book with soft cover and glued back) |
| Released | July 31, 1993 |
| ISBN13 | 9780412553103 |
| Publishers | Chapman and Hall |
| Pages | 192 |
| Dimensions | 155 × 235 × 12 mm · 399 g |
| Language | English |
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