Making Customer Satisfaction Happen - R.M. McNealy - Books - Chapman and Hall - 9780412786303 - February 29, 1996
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R.M. McNealy
Making Customer Satisfaction Happen 1994 edition

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This book provides the focus for an organisation's Total Quality Management process; the achievement of `world-class' customer satisfaction. The book draws exclusively from actual case studies of world leading companies.

192 pages, biography

Media Books     Paperback Book   (Book with soft cover and glued back)
Released February 29, 1996
ISBN13 9780412786303
Publishers Chapman and Hall
Pages 192
Dimensions 323 × 158 × 19 mm   ·   303 g
Language English  

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