Service Management Principles for Hospitality and Tourism - Jay Kandampully - Books - Kendall/Hunt Publishing Co ,U.S. - 9781524969509 - August 22, 2018
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Jay Kandampully
Service Management Principles for Hospitality and Tourism Third edition

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Guides managers to a new perspective that sees hospitality and tourism as essential service businesses requiring a holistic cross-functional approach to meeting customers' needs within the context of personal relationships and experience.

277 pages

Media Books     Paperback Book   (Book with soft cover and glued back)
Released August 22, 2018
ISBN13 9781524969509
Publishers Kendall/Hunt Publishing Co ,U.S.
Pages 277
Dimensions 253 × 203 × 23 mm   ·   742 g

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